Refund policy
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, please contact us at info@transformedbyo.com. Please note that return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for items lost in transit. Items sent back to us without first requesting a return will not be accepted.
You can always reach us with any return questions at info@transformedbyo.com.
Return address: 3901C Bellaire Blvd Houston, TX 77025 #101
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Due to the nature of our products, the following items are final sale and cannot be returned:
- Wigs and hair extensions that have been worn, altered, colored, cut, or removed from their original packaging
- Custom or made-to-order wigs
- Digital products (eBooks, guides, downloads)
- Sale items and gift cards
We take hygiene very seriously. For the health and safety of all customers, we are unable to accept returns on any hair product that shows signs of use.
Please get in touch if you have questions or concerns about your specific item before purchasing.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item, and once the return is accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition received — unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@transformedbyo.com.